Smile IP Contact Center

Here you will find a brief overview of the main functions and software modules IP contact center Smile IPCC, as well as minimum requirements for the server and workstations.

This document provides a complete description of the functions and modules of software IP contact center Smile IPCC, table of main features, as well as minimum requirements for the server and workstations.

This document is intended for administrators of IP contact center Smile IPCC. Administration and configuration is performed using a graphical console Admin Studio.

The module extends the functionality of Smile IPCC, allowing to initiate outgoing campaign. Manage and monitor outbound campaigns through a graphical Autodial Console.

Agent Workplace is a software client that is used by the contact center agent

Supervisor Workplace is a software client that is used by the supervisor to monitor the work of a single group of agents or even the entire contact center.

The module is intended to serve website visitors in the text chat mode.