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Online Chat Module


This module integrates with the website to serve its visitors in the text chat mode by contact center agents. Module consists of the button, which could be added to the websites code to popup a chat web application.

Customer can fill out the fields in the form (name, subject), select the language and send a chat request. After recieving a request the server sends it to the corrisponding task where the overall call distribution rules process the request.

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